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Guest Services

From its inception, the Georgia Dome has made accessibility a top priority. We hope the following information helps make your Georgia Dome visit a most enjoyable one.

Opened in 1992, the Georgia Dome was designed to create a barrier-free environment that provides guests with a complete "event experience." All levels are fully accessible by ramps and elevators. Only the upper level does not offer accessible seating because of sightline and structural restrictions.

Throughout the Dome, all guests have easy access to telephones and drinking fountains. Other areas with accessible features include the parking lots, ticket office, concession and merchandise stands, restrooms, press box and locker rooms.

Administrative Offices

Georgia Dome Administrative Offices are located at the Gate E public entrance. Our office hours are Monday – Friday, from 9:00 a.m. – 4:30 p.m.

General Information: (404) 223-INFO (4636)
Administrative Office: (404) 223-9200
Hearing Impaired Guest: (404) 223-8802

Lost and Found

If you lost something at the Georgia Dome please call 404.223.4978 to check our lost and found department and see if it was turned in there. Most items are usually to this location within 24 hours of the event.

Dome Service Centers

You will find a Dome Service Center at each of our six main entrances, as well as the Executive entrance at Gate F. Our Guest services personnel can assist with information, directions, lost and found, wheelchair assistance, assisted listening device rental, and other services you may need.

Elevators

The Dome has passenger elevators located at all gates and staffed on event days to assist guests. The elevators are equipped with audible tone and Braille floor level indicators.

First Aid

During all ticketed events, the Dome keeps a staff of doctors, nurses and paramedics on-site. We have a first aid room located on the floor level near Gate E. The Dome's trained event staff can assist promptly in any emergency situation.

Hearing-Impaired Services

The free use of hearing-amplification devices is offered with a security deposit at all Dome Service Centers. The Dome also features hearing aid compatible pay phones with volume control, flashing exit signs, visual fire alarm signals, and a TDD phone (404-223-8802) located in the ticket office.

Public Transportation

Both the Philips Arena/Dome/GWCC (W1) and Vine City (W2) MARTA stations are located close to the Dome. The recommended Philips Arena/Dome/GWCC station allows convenient access to Gates C and D across Georgia International Plaza.

Restrooms

All restrooms are fully accessible with a private area large enough to maneuver a wheelchair. The Dome also provides several private unisex restrooms, equipped with emergency pull chains to call for assistance.

Seating

Depending on an event's configuration, we can provide approximately 500 wheelchair accessible spaces on the lower and club/mezzanine levels. The locations were chosen with consideration given to ease of access, sightlines, number of seats, and cost.

Sight-Impaired Services

The Dome's barrier-free environment is designed with recessed water fountains and telephones. We welcome sight-impaired guests with guide dogs and assistance aides.

Tickets

Counter service at the proper height for guests in wheelchairs to pick up their tickets is an important design feature. To order tickets, call the Dome ticket office at 404-223-8427 or the Dome TDD at 404-223-8802.

Tours

Guests may take guided tours of the Georgia Dome on Mondays, Wednesdays and Fridays from 10 a.m. to 2 p.m. Tours are subject to change on event days. For more information or to schedule a Group Tour, call Dome Tours at 404-223-TOUR or the Dome TDD at 404-223-8802.

The Georgia Dome welcomes any suggestions and questions you have that might make visiting us more enjoyable. Please call the Georgia Dome at 404-223-9200 or 404-223-8802 (TDD) or email us at info@gadome.com